1. Returns
- Eligibility: Items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging.
- Time Frame: You have 30 days from the date of purchase to return your item.
- Non-returnable Items: Gift cards, sale items, and custom orders are non-returnable.
2. Exchanges
- Eligibility: Items eligible for exchange must be unused, unworn, and in their original packaging.
- Process: To initiate an exchange, please contact our customer service team at support@ovyacreators.com. Once your exchange is approved, send your item to: [Insert Return Address].
- Time Frame: Exchanges must be initiated within 30 days of receiving your item.
3. Refunds
- Eligibility: Refunds are available for items that are returned within 30 days of purchase and meet our return criteria.
- Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@ovyacreators.com.
5. Shipping Returns
- To return your product, you should mail your product to: [Insert Return Address].
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Contact Information
- For more information or any questions regarding our refund policy, please contact us at:
- Email: support@ovyacreators.com
- Address: SB-65, Sector 117 Main Rd, near Zepto Warehouse, Sector 117, Noida, Uttar Pradesh 201301