Refund policy - Ovya Creators

1. Returns

Eligibility: Items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging.
Time Frame: You have 30 days from the date of purchase to return your item.
Non-returnable Items: Gift cards, sale items, and custom orders are non-returnable.

2. Exchanges

Eligibility: Items eligible for exchange must be unused, unworn, and in their original packaging.
Process: To initiate an exchange, please contact our customer service team at support@ovyacreators.com. Once your exchange is approved, send your item to: [Insert Return Address].
Time Frame: Exchanges must be initiated within 30 days of receiving your item.

3. Refunds

Eligibility: Refunds are available for items that are returned within 30 days of purchase and meet our return criteria.
Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@ovyacreators.com.

5. Shipping Returns

To return your product, you should mail your product to: [Insert Return Address].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Contact Information

For more information or any questions regarding our refund policy, please contact us at:
- Email: support@ovyacreators.com
- Address: SB-65, Sector 117 Main Rd, near Zepto Warehouse, Sector 117, Noida, Uttar Pradesh 201301